Shop

A: You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account. Alternatively; you can select a product, add to card and go through the ordering process as a guest. Your order summary will be sent on email but wont be stored anywhere for future reference.

Speeding up the process. By ordering online you will you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.


Traceability: You will have easy access to all of your previous orders any time you want. 

Our online ordering system will ask for all the important information you should submit. 

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us at +1-905-956-3424 or info@fampowder.com and we will manage the order manually..

Shipping of items in stock is generally done in 1-2 days. Any items not in stock will take 4 business days for shipping. Actual delivery depends upon carrier and type of service requested.

You can use all the major credit cards. You can establish an account with us by contacting us at +1-905-956-3424 or info@fampowder.com.  

A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information

A: Delivery charges depend on the shipment requirements. If the products on your order are due to special requirements (for example rush delivery) extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process before the payment is made. 

A: Please review terms and conditions of sales at our website. 

A: You can contact us at +1-905-956-3424 or info@fampowder.com to discuss pricing / offers for bulk purchasing. 

A: If you have already established customer relationship with FPC, you will be able to pay using invoice. 

A: If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and start a return the product. Please restocking charges may apply or a partial refund may be issued due to the nature of the product. 

A: No, you can also order via email / call at +1-905-956-3424 or info@fampowder.com.  Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. 

A: All the products which are shown on our site are available. Order lead time depends on the products and quantities. 

A: If you have question regarding our online store (ordering, account questions, technical questions), please contact +1-905-956-3424 or info@fampowder.com. 

A: If you want to return a product, please contact +1-905-956-3424 or info@fampowder.com. 

Account

A: Go to this page https://www.fampowder.com/register , then just fill in all the needed information and click “Get Verification Code”.  After submitting the form, your account will be confirmed and you will be notified.  

A: You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

A: You can easily change all your information on your account.  Go to www.fampowder.com and log in, then click “my account” and “edit”. Here you can change all your contact information.

A: Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

Delivery

A: We will send you the tracking code of the shipment when the parcel has been sent.

A: Shipping time will be confirmed on the order confirmation document. 

A: Shipping costs are dependent on your location and products on your order. Our online store shows the shipping fee and shipping cost automatically on the checkout. 

A: You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.