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You can order easily using our online platform. Please login to our website to see prices and shop online.
After you logged in, please:  choose the product you need and add it to your cart and go through the ordering process .
When you have placed an order, you should wait until it is approved. You will receive an "Order Confirmation" email, and you will be able to see your order summary through the link we will email you.
You will also be able to see your order history through the website.


How can I order?

Speeding up the process: By ordering online, you will get prices faster, and you will be able to go through the order confirmation and payment processes more quickly: This can save you time.


Order tracking: You will have easy access to all of your previous orders any time you want. 

Why should I buy online?

Our online ordering system will ask for all the important information you should submit. 

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please contact us at +1-905-956-3424 or info@fampowder.com and we will manage the order manually.

Shipping of stock items is generally done in 1-2 days. Items that are out of stock will take 4 business days for shipping.. Actual delivery depends upon carrier and type of service requested.

You can use all the major credit cards. You can establish an account with us by contacting us at +1-905-956-3424 or info@fampowder.com.  

What payment methods can I use?
Sign in to your account and go to My Account. There, you can change your contact information.

Delivery charges depend on your shipment requirements. If your order has special requirements, such as rush delivery, an extra fee will be added to the shipment charges. You can see the shipping fees on the checkout process, before making the payment.

Please review the terms and conditions of sales on our website.

You can contact us at +1-905-956-3424 or info@fampowder.com to discuss pricing and offers for bulk orders.

If you already have payment terms with us, you'll be able to choose the "Bill Me" option and pay by invoice.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you'll need to contact us to return the product. Please be aware that restocking charges may apply, and a partial refund may be issued due to the nature of the product.

No, you can also order via email or call at +1-905-956-3424 or info@fampowder.com. Online ordering is preferred in most cases, since it saves you time, gives you an easier payment process, and makes all your order information accessible to you at any time.

All the products shown on our website are available. Order lead time depends on the products and quantities.

If you have any questions regarding our online store (ordering, account, or technical questions), please contact us at +1-905-956-3424 or info@fampowder.com.

To return a product, please contact us at +1-905-956-3424 or info@fampowder.com.

Account

Go to https://www.fampowder.com/register, fill in all the required information, and click on "Get Verification Code." After you submit the form, your account will be confirmed and you will be notified.
You can retrieve your password by clicking on "Forgot Password". You will receive the instructions for password retrieval in an email.
You can easily change your account information. Go to www.fampowder.com, log in, click on "My Account" and then choose "Edit". There, you can change all your contact information.
Our web store is secured with an SSL certificate. This means the information you input is encrypted and won't be available to third parties.

Delivery

We will send you the tracking number for your shipment once the parcel has been shipped.
Shipping time will be confirmed on the order confirmation document. 
Shipping costs depend on your location and the products in your order. Our online store automatically shows the shipping cost during the checkout process.

You can easily change your shipping address on your account. After logging in, click on "My Account" and then choose "Edit".

Alternatively, you can change your shipping address during the checkout process by clicking on "Edit" below the "Shipping Address".